The primary concern of the company is to set out the conditions governing the rights and obligations of Roloi-Kosmima.com to all of you visiting the sites and which is designed to inform you of your rights and obligations and your convenience the search and acquisition of products you wish to buy from the store.
HOW TO ORDER
Orders can be made online or by telephone through the Customer Care Center by phone at 27540-21242 / or 6977693579
Our customer service is open Monday to Saturday from 9:00 to 21:00.
The receipt is always included in the delivered products. We have made the needed actions, so that you can pay for your order in several possible ways:
1st payment way
If you have a credit card Visa or Mastercard any bank, any bank Visa debit or prepaid card of any bank, you can use it safely while completing the purchase from our online store. Further, the cards supported are:
- Visa and Mastercard credit cards of all banks
- Visa debit cards of all banks
- Visa and MasterCard prepaid cards of all banks
Probably, soon supported Maestro and Diners / or American Express cards.
The possibility of payments support through the above mentioned cards made using the service "Piraeus Paycenter" Piraeus Bank. The process of payment through credit card is covered by the most modern safety standards (encryption SSL 128bit), which ensures the safe transportation of the card in Piraeus Paycenter.
2nd payment way
Payment via Paypal. Transaction costs charged by paypal are transfered to the customer and is clearly in the process of market integration.
3rd payment way
Cash on Delivery, without increasing the price.
4th payment way
Bank deposit. in one of the following
- Account number IBAN: GR 77 0172 5280 0055 2806 9835
- Piraeus Bank: 55 2806 9835 913 - Commercial account "Evangelos Nakos'.
SHIPPING FOR ALL GREECE
Our shop works with ELTA COURIER, and our products are delivered to your door. The shipping cost for Greece (including inaccessible areas) is 5€.
For orders over 60,00 € the shipping is free.
CANCELLATION POLICY & RETURNS
If you want to cancel your order then please contact us directly at 27540 to 21242 (costs vary depending on the provider you use telecommunications) and inform you of the required actions, such as writing an email to request a refund of the products.
You have the right to withdraw from your purchase as provided for in Article 4 of N.2251/1994 and you can return an order within fourteen (14) days of delivery if you have not opened the product packaging and you retain proof delivery. To return order charge any costs of returning there. You will find our address on the letter that came with your order. We will notify you via email for the correct receipt of goods and we will refund your money within thirty (30) days.
Not satisfied with our services? Please let us know so we do accordingly.
PRODUCT WARRANTY - SERVICES
All products or services that are guaranteed by the manufacturer. The manufacturer is responsible for the conditions and the warranty period as well as for compliance. For any related questions you can contact 27540-21242 or email us.
If for some reason your order is delayed, we will contact you to inform you of the time delay and can recommend if you want an alternative product.
A prerequisite for the initiation of the transaction between us is the communication from you some of your personal data. When you place an order, we will ask for your full name, your address to send the products sold, the number of landline phone (or any other phone which will be used to better serve you), your email address (e-mail address) etc. and in case of paying by credit card and the number and date of expiry.
The Roloi-Kosmima.com, strictly following the principles of the protection of personal data provided by the relevant laws and international conventions will not make any illegal without prior approval from you. The Roloi-Kosmima.com in any way disclose, publish, sell or exchange your personal data and information entrusted to us. Ultra may be disclosed personally identifiable information from the company, while complying with statutory procedures when required by public authority, court, etc.
The Roloi-Kosmima.com reserves the right to inform their suppliers with sales statistics, but which in any case will not contain personal information that could lead to identification of individuals.
Also you can do anytime if there is reason to change the personal information you provide to us or to restrict or cancel the use of some of these elements (eg the number of your credit card) by completing the appropriate form.
Prices of products sold
The prices shown in the lists next to each product include VAT (23%). These values relate to the amounts that are available in our warehouse, while Roloi-Kosmima.com reserves the right to adjust prices.
1. Availability: For all products listed in the directories Roloi-Kosmima.com no clear evidence about the availability of our warehouse. So you can very easily find out before you order which of our products are available in stock for immediate delivery, products which are not directly available but expect to set date we receive from our suppliers and end products which do not is available but expect updates from our suppliers for the exact date of their receipt. Nevertheless you can send us your order even for products that are not available in our warehouse and we will contact via e-mail and / or telephone within a reasonable time, to inform you of the likely time receipt of the product from the supplier and subsequent delivery to you. In this case, you can, if you think that this time you are not satisfied, ask to cancel your order for that product.
In any case it should be clear that the above delivery time of your order depends on the availability of products in our warehouse.
Furthermore we provide you the opportunity to choose whether you wish to receive all the products, possibly due to the different availability will have different delivery, with a mission to the delivery to the ultimate date and as soon as possible to deliver the service or courier receive a partial deliveries depending on the time that can be delivered to you.
2. Majeure: If for reasons of force majeure (eg bad weather conditions, strikes, etc.) can not deliver the products within the specified time will notify you via e-mail, to tell us if you wish, these conditions, the completion of your order.
3. Responsibility Roloi-Kosmima.com: To Roloi-Kosmima.com not responsible for defects or poor quality of products available to customers. All products received from suppliers packaged. In case that the quantities delivered defective product is found you have the right to return it and replace it with our own shipping or refund your money.
The Roloi-Kosmima.com not responsible for organized attack by hackers to steal users' personal information, but even in this case the credit card users are ensured since the system does not store the CVV code of the card.
4. Promotional messages: Roloi-Kosmima.com enables users to choose their information on the new products available in the market and other offers, paying etc. by sending promotional - informational messages to the email or postal address or by phone. The Roloi-Kosmima.com not overuse this service. It is always given users the option to stop receiving promotional messages.
6. Modification of terms: The Roloi-Kosmima.com reserves the right to modify or update the terms and conditions of trade.
7. Governing Law: All transactions made through Roloi-Kosmima.com governed by international and European law that regulates issues relating to e-commerce as well as the Law on Consumer Protection (Law 2251/1994) which regulates issues relating to distance selling.